Performance Measurement & Management
A3 Reporting, Balanced Scorecard, KPI Development, Stretch goals, Visual Management & Control, Performance Measurement, Performance Reporting. Workflow management.
Accountability breeds response --- ability Stephen R Covey
Too often we see a lack of performance measurement that the workers can impact on at Gemba or at the workplace in support of the overall business objectives and goals. All organisations need some form of a cascading performance measurement and management strategy. The cascading strategy takes the very things that the business needs to achieve to meet the highest level requirements of customers, markets, shareholders and sponsors and converts them into simple but effective key performance indicators (KPI’s) for successive layers within the business. For example what is required for functional managers, departments, right down to processing teams and even individual performance?
Highly visible, transparent performance measurement of the right KPI’s with set improvement stretch goals automatically sets in place responsibility and accountability requirements. These become the centre for performance management, regularly reported and issues acted upon.
Issues are opportunities for continuous and permanent improvement.
Highly visual and transparent team based performance measurement and management provides a sound foundation for responsibility and tracking improvement. At the shop floor level (the engine room of the business) we include short interval control for quick response to issues as they arise.
Lean Tools you may wish to consider:
- OHW&S performance
- Good housekeeping and work layout (5S)
- Output
- Resources available
- Quality Yield or right first time and rework
- Improvements made
- Training matrix
- Value Stream Management (VSM)
- Poka Yoke or mistake proofing
- Story board for Root cause analysis and permanent corrective action
- Standardised Work
- Overall equipment effectiveness (OEE)
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Our services include:
- Training for all above and more
- Implementation of electronic management system of all of your performance data in either balanced score card or dashboard formats
- Development of your Performance Measurement and Management system
For a no obligation quote, contact us
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