Quality Planning

Are you relentlessly having to work on quality issues or having a large gap from where you are to where you need to be, constantly having to work quickly to improve current processes, systems, products and services?

Do you often find with the introduction of new products, new services, new processes and change that you discover major issues with quality cost / performance.

If we do not fix the front end, we will be less competitive and always be fixing the back end.

Quality Planning allows us to fix the front end and provide assurance and control at the back end.

Every value stream and new project should have a quality plan; the reality is very few do have. We often discover the reason for not planning is:

• the misconception that it is too complicated to plan up front
• the project team is not measured by operational performance
• often overwhelmed by compliance, standards and performance measurement
• believe inbuilt quality assurance and controls is a cost and not part of the project team's budget.

Quality Planning is essential to meet the desired intent

So if quality engages:

•  Fitness for purpose for the life of the product or service.
• Meeting or exceeding customer expectations
• Value for money

Why shouldn't this be part of every project brief and include a plan for quality outcome assurances at each stage of operations right through to delivery?

The question for every project

Did the new product, system or service consistently and cost effectively meet the needs of internal and external customers when it was delivered?

Quality Planning

Quality planning begins at the concept stage. (Includes Safety & cycle times)

At this stage we need to:

• Know the intended journey through existing processes, new processes and new suppliers.
• Conduct Failure mode and effects analysis (FMEA) for design (DFMEA) and processing (PFMEA).
• Conduct a Critical to Quality (CTQ) analysis.
• From the FMEA and CTQ create the first draft of the quality and testing plan.
• Complete a trials and capability analysis plan.
• Have a training plan.
• Have a maintenance plan.

When we have the new product, service or system ready for trials:

• Conduct a process capability analysis.
• Complete trial run to expectation analysis.
• Test the quality plan.
• Write the individual process instructions.
• Complete the training.

Services provided:

• We can train your team for all above.
• We provide a facilitation service for quality, safety and maintenance planning.
• Contract service to provide the entire quality planning process for you.

Contact us to organise your training or quality planning support today.